The products that you collect may diverge in figures, saturation or other trademarks as all photo's are for show reasons only. While securing the utmost traits and specifications, we entitle the liberty to modify, abolish or upgrade slight trademarks. Without the initial packaging, we may also recommend to store or transport the spare parts or associated equipment.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case licensed service parts and accessories are being utilized on our machines and put together by our technician or under our technician's supervision, value assurance will be presented. In which case spare parts or accessories have been constructed into other company's machinery or put together without our knowledge, the value warranty will be void unless when pre-approved by the company. We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: No charges be required for diagnosis and new repair parts or components installments for machinery purchased from us. After the new spares or components have been installed by our expert, they will ensure that your machinery is perfectly operative and well tested. Sending a technician to supply technical support, or remotely supplying technical advice may be chosen when in regards to 3rd-party machines. When related to other companies machines, we cannot guarantee which actions (if any) shall be taken or what advice (if any) shall be supplied by our technicians. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: If our technician remotely recommends or prefers a redundant replacement or component add-on for machinery that we have sold, and for unused or spare spare parts or accessories, we will provide the client with a full repayment once the client send the spares or components back in its original condition. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: Would you prefer that we come to your premises for a spare- replacement or add-on installment for machinery that we have sold, we shall not charge you a labour fee, but only for the traveling expenses and accommodation fees if required. Clients are chosen to make all arrangements for the technician to be fetched and sent back. R 9.95/km multiplied by the traveling distance between our workplace and your property, is the prevailing rate payable and applicable should you prefer for us to come to you. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services, within a period of 5 years. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.