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In which case qualified spare parts and accessories are being utilized on our machines and put together by our specialist or under our technician's supervision, worth warranty will be presented. Unless when accepted by management, the value warranty will be invalid if service parts or accessories have been fitted into 3rd party machinery or installed without our knowledge.
No fees will apply for diagnosis and new spare parts or components installments for machinery obtained from us. Our technicians will insure that the clients machines is completely working and well certified after the new spares or accessories has been installed. We may choose to provide technical guidance online or send a technician to provide technical support for other companies machines. Unfortunately, we cannot, when concerning 3rd-party machines, guarantee which steps (if any) will be taken, or information (if any) will be supplied by our technicians.
If our specialist remotely recommends or prefers a extra replacement or component add-on for machinery that we have sold, as well as for new or extra service parts or components, we will supply you with a full repayment once the client send the spare or components back in its original quality.
Accommodation fees and travel costs will be charges should you wish that we come to your establishment for a spare- reinstatement or add-on fitting for machinery that we have sold, although a labour expenses will not be required. We prefer that you organize for the technician to get fetched and sent back. R 9.95/km multiplied by the traveling distance between our branch and your establishment, is the ongoing percentage payable and applicable should you prefer for us to travel to you.