All images are for exhibition motives only, consequently the products that you receive may diverge in shape, colour or other features. While retaining the prime traits and specifications, we reserve the liberty to alter, withdraw or enhance slight trademarks. We may also recommend to, without the original packaging, store or transport the repair parts or accessories.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Worth assurance for all licensed spare parts and accessories sold, will be given in which case the service parts and accessories are fitted on our machines and setup by our technician or under our experts's supervision. Except when pre-approved by managers, the value warranty will be void if spare parts or accessories have been constructed into 3rd party machines or put together without our knowledge. We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: Component or new spare parts installments and diagnosis for machinery bought from us is costless. After the new spare parts or associated equipment have been installed by our specialist, they will insure that the clients machines is completely operative and well tested. Sending a specialist to give technical services, or remotely providing technical information can be chosen when concerning other companies machines. When related to competitors machinery, we cant guarantee which actions (if any) would be taken or what advice (if any) can be provided by our specialists. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: You will be provided with a full remuneration should our technician remotely recommend or proposes a spare - replacement or associated equipment add-on for machines that we have sold, including for new or spare spare or accessories as soon as you send the spare or components back in its original quality. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: Should you prefer that we come to your place for a spare- restoration or add-on installment for machines that we have sold, we will not charge you a labour costs, but only for the travel costs and accommodation fees if necessary. Arrangements are preferred to be made by the client for the technician to be picked up and sent back. If you would prefer for us to travel to you, the ongoing rate is R 9.95/km amplified by the driving span between our office and your premises. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services, within a period of 5 years. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.