All photographs are for show motives only, therefore the merchandise that you obtain may conflict in frames, colour or other quality. We reserve the sanction to reconstruct, withdraw or boost slight hallmarks while maintaining the major hallmarks and specs. Without the primary packaging, we may also suggest to stock or transfer the service parts or accessories.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: In which case licensed service parts and accessories are being utilized on our machines and put together by our technician or under our specialist's supervision, value warranty will be supplied. In which case spare parts or accessories has been fitted into 3rd party machines or setup without our knowledge, the quality guarantee will be invalid except when pre-approved by management. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Associated equipment or new repair parts fitting and diagnosis for machinery obtained from us is costless. Our specialists will insure that your machines is perfectly functional and well certified after the new service parts or accessories has been installed. We may propose to give technical services remotely or send a technician to give technical services for 3rd-party machinery. Unfortunately, we cannot, when concerning competitors machines, guarantee which actions (if any) will be taken, or guidance (if any) will be supplied by our technicians. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: If a remote suggestion for spare - restoration or accessory add-on for our machinery that we have sold, or for new or extra spare or associated equipment will be made by our specialist, we will supply you with a full remuneration once the client send the service parts or associated equipment in its initial order. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: A labour fee will not be requested should you wish that we go to your place for a spare- restoration or add-on fitting for machinery that we have sold, even though traveling expenses and accommodation fees will be required if suited. We choose that you arrange for the specialist to get fetched and sent back. The existing amount payable, would you choose for us to travel to you, is R 8.00/km multiplied by the traveling distance between our office and your premises. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.