The merchandise that you purchase may conflict in figures, saturation or other features as all photographs are for exhibition purposes only. We entitle the power to modify, eliminate or boost minor traits while preserving the major traits and specs. Without the original packaging, we may also prefer to stow away or move the spare parts or components.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Worth guarantee for all competent service parts and accessories sold, will be supplied in which case the service parts and accessories are fitted on our machines and setup by our technician or under our technician's supervision. Unless when approved by the company, the worth warranty will be invalid if spare parts or accessories have been constructed into other company's machines or put together without our consent. We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: No fees be requested for diagnosis and new repair parts or components fitments for machines obtained from us. Our technicians will certify that your machines is completely functional and well certified after the new spares or accessories has been setup. Sending a technician to supply technical services, or remotely providing technical information may be chosen when in regarding to competitors machines. Regretfully, we cannot, when regarding competitors machines, guarantee which steps (if any) will be taken, or guidance (if any) will be supplied by our technicians. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: If a remote recommendation for spare - replacement or accessory add-on for our machinery that we have sold, or for unused or extra service parts or components will be made by our technician, we will supply you with a 100% remuneration once the client send the spare or accessories in its primary condition. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: A labour fee will not be charged should you wish that we come to your premises for a spare- replacement or add-on installations for machines that we have sold, although traveling expenses and accommodation fees will be required if relevant. Clients are chosen to make all arrangements for the technician to be picked up and sent back. The current percentage payable, should you prefer for us to go to you, is R 9.95/km increased by the driving distance between our workplace and your establishment. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services, within a period of 5 years. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.